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FAQ

  • Are you a factory or trading company?

    YCX Electronics founded in 2009,which is 100% real factory with a covering 5000 square meters plant. As one of CCTV camera manufacturers in China, YCX has over 11 years experience in manufacturing and exporting security CCTV cameras and recorder products. By using the advanced ERP management system, experienced R&D team and strict quality control system, YCX can provide you with high quality security CCTV products.


  • What's your main products?

    YCX mainly provide POE IP security camera system including 3MP/5MP/8MP POE IP Cameras, PTZ cameras , WIFI cameras and NVRs, also 4IN1 cameras and DVRs. YCX developed own professional NVR software GUI 100%, which is stable and unique in the market, it could manage multi-brands IP cameras. Also all YCX IP cameras contain Hikvision private and standard Onvif protocol, which can compatible very well with Hikvision NVRs.


  • What's the MOQ?

    1pcs of high end CCTV camera for sample, at least one carton per model after sample order.


  • What are your payment terms?

    The benefits of ordering with YCX are:

    *No minimums and no additional fees. Pay the exact amount, or top-up for multiple orders.

    *For sample order, full payment is needed in advance. For bulk order, 30% of invoice amount is needed in advance before production and the balance shall be paid before shipping.

    *Simple payments via Paypal or wire transfer. Paypal account, bank code and bank account number are listed on your order confirmation.     

    For purchases over 100,000USD, we can also accept L/C.


  • How long is the delivery time?

    Usually 15 days after order be confirmed; sample within 7 days. But it will take a little longer if with heavy burden of production task. The final lead time is based on negotiation.


    Most orders will be shipped via door to door shipping services like DHL, UPS, FEDEX, TNT. While some bulk orders will be shipped via air shipping or sea shipping based on customer's required.

    Meanwhile, the tracking number will be provided once the goods were sent out.


  • How about warranty?

    All YCX products with 24 months warranty since the purchase date. During the warranty period, you can contact our tech support team anytime.


  • Can you provide OEM/ODM Service?

    Sure, YCX has over 11-year experience in the security industry, which has the capability of offering excellent ODM/OEM services to customize security products. If you have your own design and have problems for production, welcome here! YCX can offer you stable quality and the best performance security products.


+86-13823513634
ceo@ycxcctv.com
6th Floor, 3 Building, Jianghao Industrial Park, Jihua Road, Bantian, Longgang District, Shenzhen
6th Floor, 3 Building, Jianghao Industrial Park, Jihua Road, Bantian, Longgang District, Shenzhen
ceo@ycxcctv.com
+86-13823513634